Difference between revisions of "Visitor Profiler"
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Visitor Profiler | Visitor Profiler | ||
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| + | == Overview == | ||
| + | The Visitor Profiler analyses your e-shop’s visitors and categorizes them into a set of predefined groups in order to better inform shop owners of the composition and behaviour of their visitors and customers. The system classifies visitors into four different types: | ||
| + | |||
| + | * Loyal: Visit more pages than average, they make purchases four times more often than average. | ||
| + | * Need-Based: Low page visits; they are new 75% of the time and often come to the site from google. Low purchase and stay time ratio. | ||
| + | * Wandering: Stays for quite a long period of time (7 minutes), and visits an amount of pages close to the “Loyal” visitor. However, is usually new (70%) and makes fewer purchases than the “Loyal” visitor. | ||
| + | * Misplaced: Stays in the site for a very short period of time (8 sec) and visits a small amount of pages. They make no transactions at all. | ||
| + | |||
| + | A registered E-COMPASS cockpit user can navigate through the visitor profiler features by clicking on the “Visitor Profiler” link on the top navigation bar. | ||
| + | [[File:navigation bar - sales optimiser.png|1000px]] | ||
| + | |||
| + | The Sales Optimiser page is structured into three sections: | ||
| + | * A list of created rules with details | ||
| + | * A log E-Mail notifications sent by notification rules | ||
| + | * A log of previously displayed dynamic vouchers (by the voucher rule) | ||
| + | |||
| + | === Typologies over time === | ||
| + | [[File:List of Created Rules.png|1000px]] | ||
| + | |||
| + | The figure shows the list of all the created rules for this user. For every rule, there is the following detail information available: | ||
| + | * The “ID” of the rule to uniquely identify each rule | ||
| + | * The “Rule Type”, as there can be different types of rules | ||
| + | * The “Status” (active/inactive) – indicating whether the rule will be applied or is in suspended state | ||
| + | * The “Details” column shows the parameters, conditions and corresponding action of a specific rule so you can quickly see what the rule does | ||
| + | * The “Result” column can be used to report information back for the operation of some rules. | ||
| + | * The “Actions” column contains three different Icons, which allow the user to delete, edit and change the status (active/inactive) of rules | ||
| + | |||
| + | === Typologies over time % === | ||
| + | To be able to see and track the history of past email notifications you can find a searchable list, detailing the Rule Type, the content, date and target address of the sent notification below the list of created rules. | ||
| + | |||
| + | [[File:Email Logs.png|1000px]] | ||
| + | |||
| + | === Focus by origin === | ||
| + | |||
| + | With this diagram you can additionally filter the customers by a location in addition to the visitor clusters | ||
| + | |||
| + | === Focus by typology === | ||
| + | If selected, you can choose one of the visitor categories and a geographical accuracy to display the distribution of visitor origin within the selected group | ||
Revision as of 12:01, 7 January 2016
Visitor Profiler
Contents
Overview
The Visitor Profiler analyses your e-shop’s visitors and categorizes them into a set of predefined groups in order to better inform shop owners of the composition and behaviour of their visitors and customers. The system classifies visitors into four different types:
- Loyal: Visit more pages than average, they make purchases four times more often than average.
- Need-Based: Low page visits; they are new 75% of the time and often come to the site from google. Low purchase and stay time ratio.
- Wandering: Stays for quite a long period of time (7 minutes), and visits an amount of pages close to the “Loyal” visitor. However, is usually new (70%) and makes fewer purchases than the “Loyal” visitor.
- Misplaced: Stays in the site for a very short period of time (8 sec) and visits a small amount of pages. They make no transactions at all.
A registered E-COMPASS cockpit user can navigate through the visitor profiler features by clicking on the “Visitor Profiler” link on the top navigation bar.
The Sales Optimiser page is structured into three sections:
- A list of created rules with details
- A log E-Mail notifications sent by notification rules
- A log of previously displayed dynamic vouchers (by the voucher rule)
Typologies over time
The figure shows the list of all the created rules for this user. For every rule, there is the following detail information available:
- The “ID” of the rule to uniquely identify each rule
- The “Rule Type”, as there can be different types of rules
- The “Status” (active/inactive) – indicating whether the rule will be applied or is in suspended state
- The “Details” column shows the parameters, conditions and corresponding action of a specific rule so you can quickly see what the rule does
- The “Result” column can be used to report information back for the operation of some rules.
- The “Actions” column contains three different Icons, which allow the user to delete, edit and change the status (active/inactive) of rules
Typologies over time %
To be able to see and track the history of past email notifications you can find a searchable list, detailing the Rule Type, the content, date and target address of the sent notification below the list of created rules.
Focus by origin
With this diagram you can additionally filter the customers by a location in addition to the visitor clusters
Focus by typology
If selected, you can choose one of the visitor categories and a geographical accuracy to display the distribution of visitor origin within the selected group
