Incident Management

Definitions

National Definitions

Australia

Incident Management is the process of controlling the incident and coordinating resources.

Canada

The coordination of an organization’s activities aimed at preventing, mitigating against, preparing for, responding to and recovering from an incident.

Coordination des activités de prévention, d’atténuation, de préparation, d’intervention et de rétablissement d’une organization relatives à un incident.

Netherlands

Incident Management is het geheel van organisatorische maatregelen dat ervoor moet zorgen dat een incident adequaat gedetecteerd, gemeld en behandeld wordt om daarmee de kans op uitval van bedrijfsvoering processen of schade ontstaan als gevolg van het incident te minimaliseren, dan wel te voorkomen.

The total set of organisational measures that cause the adequate detection, reporting and management of an incident to reduce the chance of disturbed business processes or to mimimise or avoid damage due to the incident.

Switzerland

Ereignismanagement bezeichnet die systematische Vorsorge für Ereignisse sowie deren Bewältigung.

Par « gestion de l’événement », on entend la préparation systématique aux événements ainsi que la maîtrise de ceux-ci.

Per gestione dell’evento s’intende la preparazione sistematica agli eventi e il loro fronteggiamento.

United States

FEMA

Incident Management is the broad spectrum of activities and organizations providing effective and efficient operations, coordination, and support applied at all levels of government, utilizing both governmental and nongovernmental resources to plan for, respond to, and recover from an Incident, regardless of cause, size, or complexity..

See also

• Incident
• Disruption
• Event